Master the Content, Automate the Process, Empower the AI
–
Architect and master the IT Infrastructure
that makes it all possible!

Will this role as ICT Administrator be your new challenge? Ready for an ICT job where you can really grow and make an impact? At Novadoc in Utrecht, a warm family business with a team of driven specialists, you are not just your average ICT administrator. It is important to note that this is a truly hands-on role, in which you will often work independently. Of course, Novadoc has sufficient knowledge and expertise to guide and support you.

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You will manage our IT infrastructure (VMware Vsphere, Linux OS, Proxmox, Microsoft 365, Intune, you know the drill), but you will also be involved in SLA & Incident Management for our clients and several organisation-wide projects such as ISO27000-1 and the recalibration of our business continuity plan. 

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Novadoc has an informal and open culture where initiative and collaboration are key. We work in a hybrid manner and regularly organise fun events, such as the monthly Nova-Padel-VrijMiBo, quarterly knowledge sessions and memorable outings (think of the Novadoc Family BBQ, Barcelona and Vrienden van Amstel Live). Are you the driven and tech-savvy ICT Administrator we are looking for? Then check out this vacancy!

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Job description ICT Administrator
As an ICT Administrator within our company, you will be primarily responsible for the daily management and optimisation of our IT environment. You understand that IT Operations is more than just servers, networks, laptops and telephones. You play a crucial role in managing our IT infrastructure and ensure that all systems and applications function optimally within the framework of relevant regulations. You provide support to employees and ensure a safe and efficient digital working environment.

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In addition, you will also play a key role in optimising our infrastructure for the digital transformation of and at our clients.

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In addition to your own ICT management, you will also play a role in SLA and incident management. Our clients, for whom we work under an SLA, sends in tickets. These must be assessed and distributed among the technical consultants, progress must be monitored and

communicated/reported, and SLA reports must be drawn up periodically. Within this process, you will form an important link between the client, technical consultants and Novadoc management.

 

This position is ideally suited to ICT managers who already have experience in a similar role and are now ready for the next step, in which they can work more independently. Naturally, Novadoc has sufficient knowledge and expertise to guide you and support you in your decisions and challenges.​

 

Key responsibilities:

1. Migration from VMware to Proxmox

• This migration has yet to be started and will therefore also become part of your remit.

2. VMware and Server Management

4. Manage VMware until it is replaced by Proxmox.

3. Setup and management of Proxmox environment

• Configure, maintain and optimise Proxmox environments.

• Create and manage virtual machines (VMs).

• Monitor and resolve performance and capacity issues within the virtualisation infrastructure.

4. Microsoft licence and application management

• Managing Microsoft licences and applications, including Office 365 and related services.

• Configuring and managing Microsoft Intune for device management.

• Maintaining compliance and security settings within Microsoft ecosystems.

5. Laptop and Telephone Management

• Rolling out, configuring and maintaining laptops and mobile devices.

• Implementing and managing Mobile Device Management (MDM) solutions.

• Providing support for setting up and managing company phones.

6. Application & Licence Management

• Managing licences and user accounts for other business applications.

• Coordinating with suppliers for updates, support and optimisations of applications.

• Documenting settings and processes for consistent use and management.

7. General IT Management

• Maintaining a secure and efficient IT infrastructure. Implementing security measures and keeping antivirus and other security tools up to date.

• Proactively monitoring and resolving IT issues within the network, systems and applications.

8. SLA & Incident management

• Assessing received tickets and responding to telephone reports.

• Contacting clients to clarify incidents.

• Assigning incidents to technical consultants.

• Monitoring progress.

• Communicating progress to clients, initiating escalation procedures if necessary.

• Periodically compiling SLA reports.

• Participate in SLA/incident management meetings.

9. General

• As we are a small company, we may sometimes ask you to assist us with other tasks that need to be done.

 

Desired profile:

• At least a completed higher professional education (HBO) degree in ICT management, IT infrastructure or a similar field.

• Able to perform tasks (largely) independently, which is why 1 to 5 years of work experience as an ICT Administrator is relevant.

• Experience with VMware or similar virtualisation platforms (experience with Proxmox is an advantage).

• Experience with Microsoft 365 and Intune.

• Knowledge of laptop configuration, imaging and Mobile Device Management.

• Knowledge of and experience with RedHat OpenShift is an advantage.

• Problem-solving skills and a proactive work attitude.

• Good communication skills and customer focus.

• Hands-on mentality.

• There are often ad hoc tasks that need to be done (quickly), so flexibility is important.

 

We offer:

• A versatile position within a growing company.

• An IT environment that is still in flux, with specific challenges and optimisations still to be made. In other words, a challenging role where you can make your mark.

• Opportunities for personal and professional development.

• An informal working atmosphere with short lines of communication.

• Competitive salary and secondary employment conditions.

• Opportunity to work hybrid (at home and at our office in Utrecht); occasionally, your presence at the customer's location may be required.

 

As an Internal ICT Administrator, you are an indispensable link in our organisation and ensure that employees can work efficiently and safely.

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Are you the enthusiastic professional we are looking for? Apply now!
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Basics:

• 24 to 40 hours per week – depending on experience level

• Salary range: €2700 (junior) to €4000 (experienced medior)

• Non-contributory pension (Novadoc pays your monthly contribution)

• Working days in consultation