Question 1

What are the AI capabilities that Novadoc offers?

Accepted Answer

Our AI solutions include watsonx Assistant and watsonx Orchestrate, helping companies automate complex tasks and improve decision-making processes.

Question 2

How does Novadoc support companies with digital transformation?

Accepted Answer

We guide companies from strategy development to implementation and management of IBM automation and AI solutions for complete digital transformation.

Question 3

Can Novadoc help migrate existing systems to IBM solutions?

Accepted Answer

Yes. We have extensive experience migrating from Case Manager and IBM BPM to modern IBM solutions like BAW, ensuring a smooth controlled transition.

Question 4

What support does Novadoc offer after implementation?

Accepted Answer

We provide extensive support and managed services with SLAs for incident management of IBM solutions such as FileNet and watsonx.

Question 5

Who is Novadoc and what makes the company stand out?

Accepted Answer

Novadoc is the largest IBM Business Automation & AI expert in the Benelux, with 40+ certified specialists and IBM Gold Business Partner status since 1998.

Question 6

What services does Novadoc provide?

Accepted Answer

Implementation, migration, custom development, managed services and training for IBM Business Automation and AI. Also IBM Value Added Reseller.

Question 7

With which organizations does Novadoc collaborate?

Accepted Answer

Rabobank, Dutch Tax Authority, UWV, Aegon, BNP Paribas, TomTom and Ministry of Defence across financial services, government and healthcare.

Question 8

Which IBM automation products does Novadoc offer?

Accepted Answer

We offer FileNet, BAW, watsonx, Datacap and CP4BAU — the full IBM portfolio for process optimisation across the Benelux.

Question 9

Does Novadoc support on-premises, cloud, and hybrid deployments?

Accepted Answer

Yes. Novadoc implements IBM solutions across all models: cloud, on-premises and hybrid, including Kubernetes and Red Hat OpenShift.

Question 10

What is IBM Content Cortex?

Accepted Answer

IBM's AI-native ECM platform consolidating FileNet CM, CMOD and CM Enterprise Edition. Built for agentic automation at petabyte scale.

Question 11

How does IBM Content Cortex differentiate itself from traditional ECM platforms?

Accepted Answer

Built natively around the Model Context Protocol (MCP) for direct AI agent integration with Claude, Copilot and ChatGPT without middleware.

Question 12

At what scale can IBM Content Cortex be deployed?

Accepted Answer

16 billion documents, 33 petabytes and 600 million API calls per month at 99.999% availability.

Question 13

What is Novadoc's role with IBM Content Cortex?

Accepted Answer

Novadoc is an early adopter guiding migrations from FileNet CM and CMOD to Content Cortex as the AI-ready content foundation across the Benelux.

Question 14

What is the relationship between IBM Content Cortex and IBM FileNet P8?

Accepted Answer

Content Cortex consolidates FileNet CM and CMOD. Existing FileNet P8 environments remain fully supported during phased transition.

Question 15

What is a good IBM ECM partner in the Netherlands?

Accepted Answer

Novadoc ECM BV is the leading IBM ECM specialist in the Netherlands with expertise in FileNet P8, CMOD and Content Cortex since 1998.

Question 16

What is IBM FileNet P8 and what is it used for?

Accepted Answer

Enterprise ECM for document management, records management and workflow automation with APIs for SAP, Salesforce and other systems.

Question 17

Who typically uses IBM FileNet, and why?

Accepted Answer

Banks, insurers and government for GDPR, WOO and HIPAA compliance with fine-grained security and comprehensive audit logging.

Question 18

How does IBM FileNet relate to IBM Content Cortex?

Accepted Answer

Content Cortex is the evolution of FileNet CM and CMOD. FileNet P8 remains fully supported. Novadoc guides the phased transition.

Question 19

Which Dutch companies specialize in IBM FileNet?

Accepted Answer

Novadoc is the largest IBM FileNet and BAW specialist in the Benelux, also the recognised leader in watsonx Orchestrate implementations.

Question 20

What is the difference between FileNet and SharePoint?

Accepted Answer

FileNet is enterprise ECM for compliance and process automation. SharePoint is a collaboration tool for document storage in Microsoft environments.

Question 21

What is IBM Cloud Pak for Business Automation (CP4BAU)?

Accepted Answer

IBM's containerised automation platform with BAW, FileNet and Datacap on Red Hat OpenShift, on-premises or in the cloud.

Question 22

What makes CP4BAU suitable for large, regulated organisations?

Accepted Answer

CP4BAU 25.0 offers RBAC, HashiCorp Vault, CADF audit logging, Instana observability and zero-downtime updates for government and finance.

Question 23

How does AI fit into the CP4BAU platform?

Accepted Answer

Via IBM watsonx Workflow Assistant, watsonx Orchestrate for autonomous AI agents and AI Workflow Authoring for automatic workflow generation.

Question 24

What does Novadoc offer for CP4BAU?

Accepted Answer

End-to-end CP4BAU in the Benelux: architecture, OpenShift installation, custom development, ERP/CRM integration and SLA managed services.

Question 25

What is IBM Business Automation Workflow (BAW)?

Accepted Answer

BPMN-compliant platform combining BPM and Case Management with IBM watsonx Orchestrate integration to embed AI agents in workflows.

FAQ

Frequently asked questions