License support

License support .

Are you looking for IBM license support and/or would you like to outsource the implementation thereof? Novadoc can arrange it for you.

You work with IBM software. You have purchased licenses for this. It is important and nowadays mandatory to maintain the software and keep it safe (bug patches and security fixes). You can purchase IBM license support from us, whereby Novadoc takes care of the implementation. This means that Novadoc reports any problems with the platform to IBM, and takes care of the communication about this, including receiving the upgrade or bug fix. Would you also like help with the installation, management and incident management of this? Then we can offer you an SLA.

All our consultants undergo regular training to keep their knowledge of the various product modules up-to-date. This allows us to meet IBM's strict knowledge requirements. Our professionals also follow separate certification programs to remain IBM's premium support partner. This allows us to execute your support contracts at the highest level.

The latest versions of the software are licensed under the so-called Virtual Processor Core (VPC) model. For this, it is mandatory to report the use of the software with ILMT every quarter and to keep it. Novadoc is happy to help set this up.

Want to know more? Request information here or call +31 88 2009 500

Installations

As a certified business partner of IBM, we do IBM installations and configuration of all components from the Cloud Pak for Business Automation and Watso n x . We are recognized and known by IBM customers as the reliable partner when it comes to these installations, also when it comes to very complex (cloud) environments. Recently, we also do Red Hat Openshift® installations for a containerized IBM Automation environment.

Integrations

We develop specific IBM components and integrations for upgrade and migration processes for you. We do this mainly on IBM BAW or FileNet P8 environments such as IBM Content Services, and nowadays Cloud Pak for Business Automation (CP4BAU).

To quickly offer current ECM applications integrated from one user interface, we use IBM Content Navigator. For both Navigator and Case Manager/BAW we have built a number of widgets to offer users more possibilities for, for example, entering data and integrations with databases.

In addition to widgets, we also integrate IBM FileNet with any environment via API (Restful, SOAP) or any other desired integration protocol. If desired, with an integration platform such as IBM webMethods. Our team of specialists is ready for you.

Upgrades

In recent years we have carried out many upgrade trajectories and migrations for IBM FileNet P8, BAW and other IBM products. This to the full satisfaction of large organizations such as ministries, executive organizations, banks, insurers and industry.

For all customers who use IBM support, we perform these upgrades regularly, to keep the environments on the latest version. This prevents major costs if a newer version is required in the future due to external circumstances, and also keeps everything on the latest security status.

Upgrades from very old versions require a specialist approach and usually a data migration. For CMOD, FIleNet P8, Datacap, BAW and all components of the Cloud Pak for Business Automation Platform we regularly perform complex upgrades. Is your environment special and is an upgrade desired? Contact Novadoc!

Contact

We are regularly asked to migrate documents to a FileNet P8 / IBM Content Foundation / BAW environment. We have developed a number of tools for this purpose to realize the migration in an effective and efficient manner. For you, this means a fast migration process, with the least possible risk of disruptions to the ongoing process and loss of data.

We can perform large migrations where information can also be automatically derived from the content (with Watsonx.AI) and passed on as meta-data to the document in the new environment. With this modern enrichment of the migration data

Our migration tools are suitable for many types of document migrations. These tools cover 4 phases:

Inventory and analysis
Read from the source system
Processing / enriching (possibly with AI)
Writing in the target system

Read and write adapters are available for Tridion, File Systems, various databases, FileNet Content Services, FileNet Image Services, and FileNet P8.

We develop customer-specific adapters easily and quickly within our migration framework. These are also available for OpenText Documentum, among others.

And if necessary, we also migrate data from FileNet / BAW to other systems.

Migrations

Management

Novadoc specializes in efficient maintenance and management of FileNet P8, IBM Digital Business Automation / CloudPak for Business Automation based on a Service Level Agreement (SLA).

Turn-key management and incident management are core to our services. Our support team is always available within the agreed time windows for questions or support in the event of incidents.

Request more information here

Development

We develop specific IBM components for your user interface or front-end, or build solutions at the back end for automated processing (back-end).

Novadoc has various accelerators to perform development work quickly, efficiently and with high quality. Results guaranteed!

As an IBM partner, we have 26 years of experience in building FileNet applications and creating custom solutions for this reliable environment. But the other components of the Cloud Pak for Business Automation also hold no secrets for us. Our team of specialists is ready for you!

Our specialists work with Java, JavaScript, Dojo, React and use various tools to work agile according to CI/CD, with containers and in the cloud.