The challenge in processing documents
The costs of processing incoming documents and forms can be very high and take a long time to do properly. It is usually a manual or semi-manual process inefficiently set up. As such, there is a high chance of errors and delays in the processing of your incoming flow of documents. Invoices, documents, and forms are lost, and users get dissatisfied with suppliers and customers on the phone because things are not being processed correctly.
It can take significant time and money to leverage integral components of your current IBM processing environments. Take advantage of our approach utilizing rapid and agile development which will dramatically reduce your risks and investments.
The benefits
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Unlock significant cost savings by maximizing your IBM investments in Datacap and FileNet.
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Efficient setup/build process, typically completed within days, not months.
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Automatically classify the most common document types.
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Expert handling of shipping and customs documents including Commercial Invoices, Packing Lists, Transportation documents, Lines of Credit, Certificates, and Insurance documents.
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Empower your business users to process intricate documents independently, without the need for IT support.
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Automated order processing, reducing the time from hours to seconds.
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Achieve over 99% accuracy and uptime.
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Elevate customer satisfaction by ensuring swift and precise processing of your financial document transaction workflows.
References
A large Shipping Enterprise
Challenges - before
A large shipping enterprise was challenged by poor customer support and low customer satisfaction scores around the processing of their customers’ transportation and financial orders documents - they simply didn't have the tools to manage these custom workflows for their customers. They had an existing IBM Business Automation environment and were struggling to automate these flows.
They even looked at several other content extraction and automation platforms but those could not handle the complexity or demanding volume requirements. Also, the other products' automation capabilities were weak and did not address many different document types they needed. They were especially poor at handling complex tabular documents which is a standard format to deal with in this industry.
FORBO EUROCOL
No more errors with NOVACAP
Forbo Eurocol Nederland produces various types of floor coverings and related products such as adhesives, levelling compounds, maintenance and cleaning agents. The company receives around a hundred invoices per week, both by post and digitally. Previously, these were processed manually, which regularly resulted in invoices being lost or left on employees' desks (for too long).
Since Forbo Eurocol has been working with Novadoc's NOVACAP capture solution, the storage of incoming documents has become much more efficient and faster, and significantly fewer errors are made. Martijn de Ridder, Assistant Controller at Forbo Eurocol: 'Where we used to work with a cabinet full of folders, all invoices are now stored digitally and are therefore much easier to find.