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  • Writer's pictureBart ten Broeke

Understanding Process Mining: A Key to Business Efficiency


In today's rapidly evolving business landscape, organizations are constantly seeking ways to improve efficiency and optimize operations. One innovative solution that has been gaining traction is Process Mining. This technology, which aligns with the services offered by leading technology companies like IBM, is transforming how businesses understand and improve their processes.

What is Process Mining?

Process Mining is a technique used for analyzing business processes. It involves extracting data from enterprise systems (like ERP, CRM, and BPM systems) and using this data to visualize the actual performance of business processes. Unlike traditional process management, which relies on hypothetical models, Process Mining uses real data to provide an accurate picture of how processes are executed.

The Advantages of Using Process Mining

Enhanced Transparency: Process Mining provides a clear, objective visualization of processes. Companies can see exactly where bottlenecks occur, where there are deviations from the intended process, and how different process variants perform.

Improved Efficiency: By identifying bottlenecks and inefficiencies, organizations can streamline their processes, reducing the time and resources needed to complete them.

Cost Reduction: Efficient processes mean lower operational costs. Process Mining can identify unnecessary steps in a process or areas where automation could save time and money.

Compliance and Risk Management: Ensuring processes comply with regulations is crucial. Process Mining can help track compliance and highlight potential risk areas.

Data-Driven Decision Making: With insights from Process Mining, decisions are no longer based on assumptions but on factual data. This leads to more effective and strategic decision-making.

Customer Satisfaction: Faster, more reliable processes lead to better customer experiences. Process Mining can help identify improvements that directly benefit the customer.


In conclusion, Process Mining is a powerful tool for any organization looking to improve its operational efficiency. Its data-driven approach offers a transparent, efficient, and cost-effective way to manage and optimize business processes. As companies like IBM continue to innovate in this space, the potential for Process Mining to transform businesses is immense.

Join us for our Lunch webinar IBM Process Mining on January 30th:

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